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Ganeshi prepares a package for one of Tilonia's international customers. Much of our product inventory is stocked in Tilonia and shipped directly to our customers from India.
What Our Customers Are Saying
Superior communication regarding order status. I will use again with confidence.
August 2011
This was a great experience - I received a quality product from India and a great price It was mailed directly from India and got here quickly. This was a true find and I will shop here again -
August 2011
I was specifically looking for fair trade products and Tilonia had them. I was very pleased with the ease of shopping and I received the products in good time and very well packaged. I will definitely be doing more shopping at Tilonia on line!
August 2011
Quick service all the way from India. High quality fabric and sharp/clean, colorful printed pattern. Packaging was very cool, duvet arrived sewn into a cloth binding. The return policy appears reasonable, with friendly and fast response.
August 2011
I was very impressed with the weight of the fabric & printing quality. Most places that have "made in India" bedding sell items made from very lightweight fabric, more like a cotton batiste. Tilonia's bedding has me convinced I will not be the least bit cold next winter. Plus it's clear that a lot of care & pride in workmanship went into making the items.
August 2011
Excellent service--timely, accurate, and exactly what I ordered.
August 2011
Customer Service
Our Money Back Guarantee to Our Customers
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You will be a satisfied Tilonia customer, or your money back. We appreciate your business and want you to enjoy the handcrafted items you purchase from Tilonia. Whenever you are not satisfied with an item you have purchased from our store, you may return the item to us for any reason. We will exchange the item or refund the cost of the merchandise. You pay no extra shipping costs if you chose to return an item for an exchange. We will pay for shipping the item back to us and for shipping the exchange item to you. That's our commitment to you to ensure that you are a satisfied customer when you shop at Tilonia. Shipping Delivery Options within the US Items in inventory in our US warehouse may be shipped using any of US Postal Service or FedEx Ground. Items in inventory in our India warehouse will be shipped via international express mail. There is no additional charge for US customers for this express mail shipment, however a signature is required for delivery. International express mail packages require a signature for delivery. If the package is not signed for or picked up at the US Post Office, the package is returned to India within 5 business days. Customers asking for a reshipment of a package returned by the US Postal Service will be charged for the reshipment. Your online order will be confirmed via email and you will be notified of any items in your order which are not currently in stock. In most cases, backordered items can be shipped within 2 to 3 weeks of the date of your original order. Standard (shipped via US Postal Service or FedEx Ground) • 5-7 days (plus 1-2 business days
for processing) International |
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| Value of Order | Shipping Charges |
| $0.00 - 25.00 | $4.95 |
| $25.01 - 50.00 | $6.95 |
| $50.01 - 75.00 |
$8.95 |
| $75.01 - 100.00 | $10.95 |
| $100.01 - 150.00 | $12.95 |
| $150.01 + | 10% of order |
Shipping cost is based on the amount you order. The charges shown above are for a single address.
Returns Policy
US customers may return an item for exchange or refund for any reason. When you return an item, please make your return within 30 days of your purchase and indicate the reason for your return. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement once we have received your returned item. Return any items to Friends of Tilonia, Inc. at the Customer Service address below.
Our goal is to provide you with outstanding service, however, we are unable to refund your purchase if we do not receive the item you are returning or if there is no proof of delivery. USPS offers an inexpensive proof of delivery service. You may also wish to insure your item to cover any loss or damage during return delivery. When you return an item to us, please notify us at shop@tilonia.com or 888-759-8175.
Payments
We accept Master Card, Visa, as well as PayPal payments to shop@tilonia.com.
Still
Have Questions?
Email us for more details: shop@tilonia.com
How to Contact Customer Service
Friends of Tilonia, Inc.
P.O. Box 74
La Crosse, WI 54602-0074
shop@tilonia.com
(888) 759-8175
Thank you for shopping at Tilonia!