- About Us
- Contact Us
-
- Search
Brijesh Gupta a package for one of Tilonia's international customers. Much of our product inventory is stocked in Tilonia and shipped directly to our customers from India.
What Our Customers Are Saying
We love the fact that everything is handmade and the quality of the fabrics and dye is excellent. We have purchased many items and will continue to do so, for us and as gifts. Just beautiful and a great price.
December 2009
We have purchased several king bed spreads and a shawl for a gift. We were surprised at the quality and weight of the woven fabrics. The patterns and dye work is fantastic. Excellent work and hard to find today. We will continye to shop here.
December 2009
love this site!!!
December 2009
love this site and LOVE their products!
December 2009
Good customer service - I was kept informed all along the way - speedy shipping and items exactly as I anticipated - lovely things.
November 2009
This is the first time I've received an item that was carefully sewn into it's own little shipping bag. . .and sent express! The bedspread was a lighter weight than I expected, but absolutely lovely: well sewn and detailed. It is also white, which the photo didn't show accurately, but was what I wanted. The photo gave it more of a cream colored look, which it is not. The block print pillow covers were bright in color and very attractive. I will most certainly order from Tilonia again!
October 2009
fabulous product, speedy and highly helpful customer service, fantastic cause. very highly recommended.
October 2009
The bedspread was beautiful and it arrived much more quickly than I expected. After placing my order I was contacted almost immediately by Tilonia staff confirming the order was received and reconfirming the shipping information. I will definitely shop with them again.
Octoberl 2009
Customer Service
Our Money Back Guarantee to Our Customers
|
You will be a satisfied Tilonia customer, or your money back. We appreciate your business and want you to enjoy the handcrafted items you purchase from Tilonia. Whenever you are not satisfied with an item you have purchased from our store, you may return the item to us for any reason. We will exchange the item or refund the cost of the merchandise. You pay no extra shipping costs if you chose to return an item for an exchange. We will pay for shipping the item back to us and for shipping the exchange item to you. That's our commitment to you to ensure that you are a satisfied customer when you shop at Tilonia. Shipping Delivery Options within the US Items in inventory in our US warehouse may be shipped using any of US Postal Service or FedEx Ground. Items in inventory in our India warehouse will be shipped via international express mail. There is no additional charge for US customers for this express mail shipment, however a signature is required for delivery. International express mail packages require a signature for delivery. If the package is not signed for or picked up at the US Post Office, the package is returned to India within 5 business days. Customers asking for a reshipment of a package returned by the US Postal Service will be charged for the reshipment. Your online order will be confirmed via email and you will be notified of any items in your order which are not currently in stock. In most cases, backordered items can be shipped within 2 to 3 weeks of the date of your original order. Standard (shipped via US Postal Service or FedEx Ground) • 5-7 days (plus 1-2 business days
for processing) International |
|
| Value of Order | Shipping Charges |
| $0.00 - 25.00 | $4.95 |
| $25.01 - 50.00 | $6.95 |
| $50.01 - 75.00 |
$8.95 |
| $75.01 - 100.00 | $10.95 |
| $100.01 - 150.00 | $12.95 |
| $150.01 + | 10% of order |
Shipping cost is based on the amount you order. The charges shown above are for a single address.
Returns Policy
You may return an item for exchange or refund for any reason. When you return an item, please make your return within 30 days of your purchase and indicate the reason for your return. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement once we have received your returned item. Return any items to Friends of Tilonia, Inc. at the Customer Service address below.
Our goal is to provide you with outstanding service, however, we are unable to refund your purchase if we do not receive the item you are returning or if there is no proof of delivery. USPS offers an inexpensive proof of delivery service. You may also wish to insure your item to cover any loss or damage during return delivery. When you return an item to us, please notify us at shop@tilonia.com or 888-759-8175.
Payments
We accept Master Card, Visa, as well as PayPal payments to shop@tilonia.com.
Still
Have Questions?
Email us for more details: shop@tilonia.com
How to Contact Customer Service
Friends of Tilonia, Inc.
P.O. Box 74
La Crosse, WI 54602-0074
shop@tilonia.com
(888) 759-8175
Thank you for shopping at Tilonia!