We appreciate your business and want you to enjoy the handcrafted items you purchase from Tilonia. Whenever you are not satisfied with an item you have purchased from our store, you may return the item to us for any reason. We will exchange the item or refund the cost of the merchandise. For US customers wishing to exchange an item, we will pay for shipping the item to our US return address and for shipping the exchange item to you. That's our commitment to you to ensure that you are a satisfied customer when you shop at Tilonia.
Shipping Delivery Options within the US
Items in inventory in our US offices may be shipped using US Postal Service or FedEx Ground. Items in inventory in our India stockroom will be shipped via international express mail. There is no additional charge for US customers for this express mail shipment, however a signature is required for delivery.
International express mail packages are tracked and we will provide you with the tracking number once your order has shipped. Typically, packages take 7 to 10 business days to reach the US, however during the holiday season, deliveries may take considerably longer.
International express mail packages require a signature for delivery. If the package is not signed for or picked up at the US Post Office, the package is returned to India within 5 business days. Customers asking for a reshipment of a package returned by the US Postal Service will be charged for the reshipment.
Your online order will be confirmed via email and you will be notified of any items in your order which are not currently in stock. In most cases, backordered items can be shipped within 2 to 3 weeks of the date of your original order.
Standard (shipped via US Postal Service or FedEx Ground)
4-7 days (plus 1-2 business days
Start at $4.95 (see chart below)
7-10 business days (plus 1-2 business days for processing)
International orders are shipped via international express mail service to countries other than the US or Canada at 15% of order. All international sales are final as we accept returns only in the US.
Orders are shipped at buyer's own risk via international express mail. UK customers should be aware that we have experienced some lost packages in delivery to the UK.